Widerrufsrecht

Return and Refund Policy

Effective Date: August 6, 2026
Last Updated: August 17, 2026

Thank you for shopping with Danfoss Power Electronics A/S.

We want our customers to feel confident when purchasing from us. This Return and Refund Policy explains the conditions and procedures for returns, withdrawals, damaged or defective products, exchanges, refunds, and other matters relating to orders placed through our online store.

This policy applies in addition to any mandatory consumer rights available under applicable Danish and European Union law. Nothing in this policy is intended to limit any statutory rights that cannot legally be excluded or restricted.

1. Company Information

The online store is operated by:

Company Name: Danfoss Power Electronics A/S
CVR Number: 19883876
Registered Address: Hårupvænget 11
Postal Code: 8600
City: Silkeborg
Country: Denmark
Registration Date: November 1, 2021

Customer Service Email:
hujanomatuhabi@gmail.com

Telephone:
+45 31 84 72 96

For questions regarding returns, refunds, defective products, order cancellations, or other customer service matters, please contact us using the information above.

2. Our 30-Day Return Policy

We offer a 30-day return period, beginning on the date you receive your order.

This commercial return policy is provided in addition to any statutory withdrawal rights that may apply to your purchase.

To request a return under our 30-day return policy, please contact us within 30 days after receiving the product.

Return requests submitted after the 30-day period may not be accepted unless required by applicable law.

3. Return Eligibility

To qualify for a return under our voluntary 30-day return policy, the product should generally:

  • Be in the same or substantially the same condition as when you received it.

  • Be unused except for reasonable inspection where permitted.

  • Be complete with all parts and accessories.

  • Include the original packaging where reasonably possible.

  • Include manuals, documentation, accessories, cables, and other materials supplied with the product.

  • Include your receipt, order confirmation, or other proof of purchase.

  • Not have been intentionally damaged, improperly modified, or misused.

If a product is returned with missing parts, excessive signs of use, damage caused after delivery, or other deterioration beyond what is reasonably necessary to inspect the product, the refund may be reduced where permitted by applicable law.

Your statutory consumer rights remain unaffected.

4. How to Request a Return

To begin a return, please contact us at:

Email:
hujanomatuhabi@gmail.com

Please include the following information where possible:

  • Your full name.

  • Your order number.

  • The email address used when placing the order.

  • The product you would like to return.

  • The reason for the return.

  • Photographs or videos if the product is damaged, defective, or incorrect.

  • Any other relevant information that may help us process your request.

Our customer service team will review your request and provide return instructions.

Please do not send products back without first contacting us, as this may delay the processing of your return.

5. Return Address

Unless our customer service team provides a different authorized return address for your specific order, approved returns should be sent to:

Danfoss Power Electronics A/S
Hårupvænget 11
8600 Silkeborg
Denmark

Please contact us before returning your product so that we can confirm the appropriate return procedure and address.

We recommend keeping your shipping receipt and tracking information until your return and refund have been fully processed.

6. Return Shipping Costs

For ordinary returns where the product is not defective, damaged, or incorrect, the customer may be responsible for the direct cost of returning the product where permitted by applicable law and where this information was properly disclosed before purchase.

For defective, damaged, or incorrectly supplied products, we will handle reasonable return shipping costs where required by applicable consumer law.

Under EU rules, consumers using the statutory 14-day withdrawal right are generally responsible for direct return postage unless the seller has agreed to pay it or failed to properly inform the consumer beforehand.

7. Return Shipping Label

Depending on the reason for the return and the destination, we may:

  • Provide a prepaid return shipping label.

  • Arrange collection through a shipping carrier.

  • Ask you to arrange the return shipment yourself.

  • Provide another suitable return method.

If we provide a prepaid return label, please follow the return instructions included with the label.

The availability of prepaid labels may vary depending on the country, carrier, product, and reason for return.

8. Damaged Products

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, please contact us promptly at:

hujanomatuhabi@gmail.com

Please provide:

  • Your order number.

  • A description of the damage.

  • Photos showing the damaged product.

  • Photos of the outer packaging where relevant.

  • Photos of the shipping label where relevant.

We will assess the issue and, depending on the circumstances and applicable law, may offer:

  • A replacement.

  • Repair.

  • Partial refund.

  • Full refund.

  • Another appropriate remedy.

9. Defective Products

If a product does not function as reasonably expected, please contact us and describe the problem.

We may ask you to provide:

  • Photos.

  • Video evidence.

  • Error messages.

  • Product serial information, where applicable.

  • A description of troubleshooting steps already attempted.

Where a product is legally considered defective or non-conforming, your statutory consumer rights apply.

Consumers purchasing goods from professional sellers in the EU have legal protections relating to faulty or non-conforming goods, including remedies such as repair or replacement and, where appropriate, price reduction or refund.

10. Incorrect Products

If you receive a product that is different from what you ordered, please contact us as soon as reasonably possible.

Please do not intentionally use the incorrect product.

Once we confirm the error, we will provide instructions for resolving the matter.

Depending on the circumstances, we may:

  • Send the correct product.

  • Arrange return of the incorrect product.

  • Provide a refund.

  • Provide another suitable solution.

Reasonable return costs for incorrectly supplied products will be handled by us where required by applicable law.

11. Missing Items

If your order arrives with one or more items missing, please contact us and provide:

  • Your order number.

  • The missing product name.

  • Photos of the package and contents, if available.

  • Any relevant shipping documentation.

Please note that orders containing multiple products may occasionally be delivered in separate packages.

We will check the shipment information before determining whether an item is missing.

12. EU 14-Day Right of Withdrawal

Consumers purchasing products online within the European Union generally have a statutory right to withdraw from a distance contract within 14 days without giving a reason, subject to applicable exceptions.

For goods, the withdrawal period generally starts when the consumer receives the goods.

To exercise your right of withdrawal, you must notify us clearly that you wish to withdraw from the purchase.

You may contact us at:

Email:
hujanomatuhabi@gmail.com

You may include:

  • Your name.

  • Order number.

  • Product information.

  • Date the product was received.

  • A clear statement that you wish to withdraw from the purchase.

You are not required to provide a reason for exercising your statutory withdrawal right.

13. Returning Products After Exercising the Right of Withdrawal

After notifying us within the statutory withdrawal period, you generally have an additional 14 days to return the product.

You should return the product securely packaged and retain evidence of shipment.

The customer is responsible for taking reasonable care of the product while it is in their possession.

You may inspect the product to determine its nature, characteristics, and functioning. However, if the product has been handled beyond what is reasonably necessary for such inspection and its value has been reduced, a deduction may be made from the refund where permitted by applicable law.

14. Exceptions to the Statutory Right of Withdrawal

The statutory 14-day withdrawal right does not apply to all types of goods and services.

Depending on the circumstances and applicable law, exceptions may include:

  • Goods that deteriorate or expire rapidly.

  • Goods made specifically to the customer's specifications.

  • Clearly personalized products.

  • Certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

  • Certain sealed audio, video, or software products once unsealed.

  • Certain digital content where performance has begun after the consumer expressly agreed to immediate performance and acknowledged the loss of the withdrawal right.

  • Certain services that have been fully performed after the consumer expressly agreed to begin performance and acknowledged the consequences for the withdrawal right.

  • Other products or services excluded under applicable consumer legislation.

EU consumer guidance confirms that several categories, including rapidly perishable and clearly personalized goods, may fall outside the normal 14-day withdrawal rule.

If you are unsure whether an exception applies to your order, please contact us.

15. Sale and Discounted Products

Products purchased during a sale, promotion, or discount campaign are not automatically excluded from statutory consumer rights.

If a discounted product is purchased online and qualifies for the statutory right of withdrawal, the consumer may still exercise that right within the applicable period.

Danish consumer guidance specifically confirms that online sale items generally remain subject to the 14-day withdrawal right.

Our additional 30-day commercial return policy may be subject to specific promotional conditions, but such conditions will not override mandatory statutory rights.

16. Gift Cards

Gift cards and similar products may be subject to separate conditions.

Where applicable, gift cards may not qualify for our voluntary return policy once used, partially redeemed, expired, or otherwise restricted by the terms under which they were issued.

Any mandatory consumer rights relating to gift cards remain unaffected.

17. Exchanges

We generally do not process direct product-for-product exchanges through the standard return procedure.

If you would like a different product, size, model, or version, the recommended process is:

  1. Request a return for the original product.

  2. Return the original product according to our instructions.

  3. Place a new order for the desired product.

If the original product was defective or incorrect, please contact us before placing a new order because a replacement may be available.

18. Order Cancellation Before Shipment

If you would like to cancel an order before it has been shipped, please contact us as soon as possible:

Email: hujanomatuhabi@gmail.com
Phone: +45 31 84 72 96

We will attempt to cancel the order before dispatch.

However, because orders may be processed quickly, we cannot guarantee that an order can always be stopped before shipment.

If the order has already been shipped, you may need to follow the applicable withdrawal or return procedure after delivery.

19. Refused or Uncollected Packages

If a customer refuses delivery or fails to collect a package and the package is returned to us, the matter will be handled according to applicable consumer law and the circumstances of the order.

Failure to collect a package should not automatically be treated as a valid withdrawal notification.

If you wish to cancel your order, please send us a clear written notification.

Additional carrier costs caused by an uncollected or refused shipment may be deducted where legally permitted and properly disclosed.

20. Refund Inspection

After receiving your returned product, we may inspect it to confirm:

  • The returned item matches the order.

  • All relevant components are included.

  • The condition of the item.

  • Whether there is any damage or excessive use.

  • Whether the return meets the applicable policy or statutory requirements.

We will then notify you regarding the refund.

21. Refund Method

Approved refunds will normally be issued to the original payment method used for the purchase.

Depending on how you paid, this may include:

  • Credit card.

  • Debit card.

  • Digital payment service.

  • Other payment methods supported by our store.

We generally cannot send refunds to a different payment method unless required or permitted under special circumstances.

22. Refund Processing Time

Where the statutory EU withdrawal right applies, applicable rules generally require reimbursement without undue delay and no later than 14 days after the consumer informs the seller of the withdrawal.

For goods, reimbursement may generally be withheld until the seller has received the returned goods or the consumer has provided evidence that the goods have been sent back, whichever occurs first. Danish consumer guidance confirms this approach.

For returns made only under our additional 30-day commercial return policy, approved refunds are generally processed within 10 business days after inspection of the returned product.

After we process the refund, your bank or payment provider may require additional time to post the funds to your account.

23. Original Shipping Charges

Where a statutory EU withdrawal applies to an entire qualifying order, the consumer is generally entitled to reimbursement of the original standard delivery cost in accordance with applicable law.

Additional shipping charges resulting from the customer selecting a more expensive delivery method than our standard delivery option may not necessarily be refundable.

Danish consumer guidance states that, for qualifying withdrawals, the consumer should generally receive the original delivery costs back, subject to the applicable rules.

24. Partial Refunds

Where legally permitted, a partial refund may apply if:

  • A product has been used beyond what is necessary for inspection.

  • The product has been damaged after delivery while in the customer's possession.

  • Parts or accessories are missing.

  • The product has materially decreased in value due to excessive handling.

Any deduction will be assessed on a reasonable basis and only where permitted by applicable law.

25. Refund Not Received

If your refund has been approved but has not yet appeared in your account, please first allow sufficient time for your payment provider to process the transaction.

You may also contact your:

  • Bank.

  • Credit card provider.

  • Payment service provider.

If you still have not received the refund after the applicable processing period, please contact us:

Email:
hujanomatuhabi@gmail.com

Phone:
+45 31 84 72 96

Please provide your order number so that we can investigate the refund status.

26. Statutory Rights for Defective Goods

This Return and Refund Policy does not replace or reduce any mandatory legal rights relating to defective or non-conforming products.

In Denmark, consumers purchasing from businesses generally have statutory rights concerning defects that may apply for up to two years, depending on the circumstances and applicable law. Danish official consumer guidance describes a two-year complaint period for qualifying defects.

Claims involving defective products will therefore be assessed separately from ordinary change-of-mind returns.

27. Proof of Purchase

We may ask you to provide proof of purchase when processing a return, refund, warranty request, or defective product claim.

Suitable proof may include:

  • Order confirmation.

  • Invoice.

  • Receipt.

  • Payment confirmation.

  • Order number.

If you cannot locate your order information, please contact us using the email address originally used to place the order.

28. Products Purchased From Third Parties

This Return and Refund Policy applies only to products purchased directly from our online store.

If you purchased a product through:

  • Another retailer.

  • Marketplace.

  • Distributor.

  • Reseller.

  • Third-party website.

Please contact the seller from whom you purchased the product regarding their return process.

29. Abuse of the Return Policy

We reserve the right, to the extent permitted by applicable law, to investigate suspected abuse of our voluntary return policy.

Examples may include:

  • Returning a different product.

  • Returning counterfeit products.

  • Intentional damage.

  • False claims.

  • Repeated fraudulent return activity.

This section does not limit legitimate statutory consumer rights.

30. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in:

  • Our business practices.

  • Shipping arrangements.

  • Customer service procedures.

  • Applicable laws or regulations.

The version of the policy applicable to your purchase will generally be the version available when your order was placed, subject to mandatory legal requirements.

The latest version will be made available through our website.

31. Contact Us

If you have questions about:

  • Returns.

  • Refunds.

  • Order cancellations.

  • Damaged items.

  • Defective products.

  • Incorrect orders.

  • Withdrawal rights.

  • Return shipping.

Please contact:

Danfoss Power Electronics A/S

CVR Number: 19883876
Address: Hårupvænget 11
Postal Code: 8600
City: Silkeborg
Country: Denmark

Email:
hujanomatuhabi@gmail.com

Telephone:
+45 31 84 72 96

Thank you for shopping with Danfoss Power Electronics A/S.

We appreciate your business and will make reasonable efforts to ensure that returns and refunds are handled clearly, fairly, and efficiently in accordance with this policy and applicable consumer protection requirements.